Shipping policy

Shipping Policy

At Playfull.pk, we deliver children's play products across Pakistan. Because many of our products are large, heavy or oversized, shipping methods, charges and delivery times may vary depending on the product and destination.

Order Processing

Orders are processed after confirmation and availability checks.

For large or bulky products, our team may contact you before dispatch to confirm:

  • Delivery address

  • City and area

  • Product availability

  • Shipping method

  • Any additional freight or delivery charges, where applicable

Standard Products

Smaller products are generally shipped through our regular courier partners.

Estimated delivery times are provided at checkout, during order confirmation or by our customer support team.

Bulky & Oversized Products

Products such as:

  • Jungle gyms

  • Pikler climbing sets

  • Large wooden play equipment

  • Slides

  • Indoor climbing structures

  • Large soft-play sets

  • Wall-mounted or oversized equipment

may require special freight or oversized delivery services instead of standard courier delivery.

Because of their size and weight:

  • Delivery charges may vary according to the product and destination.

  • Remote areas may have additional freight charges.

  • Some oversized products may not qualify for standard or free shipping promotions.

  • Delivery may take longer than regular parcel shipments.

  • Multiple boxes may be delivered separately depending on the product.

If additional shipping charges apply, our team will inform you before dispatch.

Delivery Time

Delivery times depend on product availability, destination and shipping method.

Bulky products may require additional handling and transit time.

Any delivery date provided by Playfull.pk is an estimate. Delays may occasionally occur due to courier operations, freight schedules, weather, public holidays, road conditions or other circumstances outside our reasonable control.

Delivery Access for Large Products

Customers purchasing bulky items should ensure that the delivery location is accessible for the size of the shipment.

Please inform us before dispatch if your location has:

  • Restricted vehicle access

  • Narrow streets

  • Apartment or high-rise access restrictions

  • No lift/elevator access

  • Difficult stairs or entrances

  • Other conditions that may affect delivery

Additional handling or delivery charges may apply where special arrangements are required.

Assembly & Installation

Delivery does not automatically include assembly or installation unless specifically stated on the product page, order confirmation or agreed separately with Playfull.pk.

If installation or assembly services are available for a particular product, any applicable charges and arrangements will be communicated separately.

Receiving Your Order

Please inspect the outer packaging and product as soon as possible after receiving your order.

If you notice:

  • Visible shipping damage

  • Missing boxes or parts

  • Incorrect products

  • Significant product damage

please contact Playfull.pk within 48 hours of delivery.

Photos or videos of the packaging and product may be required to process the claim.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information.

If delivery cannot be completed because of an incorrect address, unavailable recipient, restricted access or repeated failed delivery attempts, additional re-delivery or freight charges may apply.

Order Tracking

Tracking details will be provided where available.

For freight or oversized shipments, standard online courier tracking may not always be available. In such cases, our team can provide delivery updates directly.

Shipping Charges

Shipping charges depend on:

  • Product size and weight

  • Delivery city

  • Delivery area

  • Freight requirements

  • Accessibility of the destination

Any additional freight charges for oversized products will be communicated before dispatch whenever applicable.

Delays

Playfull.pk will make reasonable efforts to deliver orders within the estimated timeframe.

However, we are not responsible for delays caused by courier companies, freight operators, weather, road closures, public holidays, strikes, government restrictions or other circumstances outside our reasonable control.

Contact Us

For questions regarding shipping, delivery charges or bulky-item delivery, please contact the Playfull.pk Customer Support Team.

Website: Playfull.pk